Business Communication 103
Effective E-mails @ Work

Designed for people who want to know acceptable business practices in e-mail, this half-day course focuses on:

• Writing attention-catching subject lines
• Formatting your writing for the most powerful impact
• Avoiding technology mistakes
• Utilizing e-mail to increase productivity
• Examining e-mail netiquette, including flaming and other detrimental practices
• Organizing and saving materials for easy access and reference