Business Communication 101
Using Good Style in Letters and Emails

Designed for people who want to sharpen their overall writing skills, this one-day seminar* focuses on:

• Organizing your writing for most effective results
• Focusing on the reader
• Writing effective subject lines in letters and emails
• Using active voice
• Constructing parallel lists and bulleted material
• Choosing 21st century language—balancing professional and casual
• Eliminating stuffy language
• Discovering WIIFM
• Accentuating the positive
• Handling emails professionally
• Using proper netiquette
• Formatting emails correctly
• Sending attachments
• Editing and Proofing material